We offer Toll Free Number 1800 xxx yyyy & 1860 xxx yyy.

• 1800 Toll Free is Free Call Service to Caller.
• 1860 Toll Free is Local Call Charges Paid by Caller.

Features

SMS Mantra Introduces Intelligent Toll Free PAN India Services 1800 xxx yyyy, adding to its large range of services under Enterprise Business solutions.

iTollFree Services are designed specifically for Enterprise customers to help Serve their target audience round the clock within India.

iTollFree Services can help boost sales and improve customer service levels by providing your clients with a 24 X 7 X 365 Contact Number.

iTollFree service is an ideal business promotion tool for enterprise customers who want their customers to call them free of cost & strengthen their clients relations and enhance inbound telesales efforts. Customer oriented organizations can provide information about their products, allow customers to place orders or even register their complaints/suggestions and offer assistance to customers without the caller / user getting billed for their incoming phone calls.

iTollFree Service Features

iTollFree Offers Various features to meet any Enterprise needs for management their Incoming Calls.

Defining Feature:

SMS Mantra iTollFree Next Generation network & smart Intelligent Network platform at your finger tips, Path breaking & revolutionary initiative specially designed for enterprise customers:-

• Web Interface: User Friendly Web Interface- Gives iTollFree Service Users a complete Online Real Time Access to SMS Mantra Next Generation Network & IN (Intelligent Network) Platform.


• Define Routing: Define your iTollFree Service Termination Numbers to suit your Business requirements on real time basis via your web interface.


• Change Routing: Your user friendly web interface also gives you power to change your destination numbers as your business needs change.

Basic Advanced Features

Our advanced iTollFree features offers a bundled solution that can help your organization track iTollFree calls, route calls based on your organization's needs, and safeguard your iTollFree traffic against long-term service interruptions.

• Geographic/Point of Call Routin.
• Time of Day/Time Interval Routing.
• Day of Week/ Year Routing.
• Percentage Allocation Routing.
• Condition Based Routing.
• Call Area Selection/Tailored Call Coverage.
• Geographic/Point-Of-Call Routing.

Geographic / Point-of-Call Routing allows organizations to route calls made to a single iTollFree number to different terminating locations pan India. For example, you may have caller’s nationwide call a central customer service number and then route them to regional customer service representatives. This routing is based on each call's point of origin, as defined by state, area code, or area code and exchange.

Geographies are identified in IN based on the originating number CLI (Calling Subscriber). Hence fixed numbers (Calling Number) can be defined for a city level / circle level routing while mobile numbers can be defined for a circle level routing.

iTollFree Service subscriber can define via web interface-

• Circle Based Routing.
• City Based Routing.
• Time of Day/Time Interval Routing.

Time of Day/Time Interval Routing allows organizations to route calls made to a single iTollFree number to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to an office that is open. Up to 8 time periods can be defined by the customer.

Day of the Week / Year Routing : With Day of the Week/Year routing, your organization can send calls to different locations, based on the day of the week or Date of the year. If you have someone on call during the weekend, for instance, your callers can still get through if they are routed to the on-call party's number. Organizations can designate different routing plans for different locations, based on pre-defined holidays or events.

Day of Week Routing : Up to 7 days can be defined by the customer.

Day of Year/Public Holiday Routing : Up to 25 days can be defined by the customer.

Percentage Allocation Routing : Percentage Allocation Routing allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls to a single iTollFree number, so these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate. Based on the call handling capacities, the load can be balanced between the various destinations/access lines. Upto 8 scenarios with different terminating numbers can be defined by customer.

Condition Based Routing : The idea is to manage call levels and peak volumes by establishing thresholds for each center. Then, calls can be held in a network queue, or re-routed to secondary locations, so the caller never hears a busy signal. Calls at the destination can be re-routed to a different destination number in following conditions via web interface:-

• Busy Condition Routing.
• No Answer Routing.
• Route Failure Routing.

Call Area Selection/Tailored Call Coverage : Call Area Selection/Tailored Call Coverage allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of iTollFree coverage to match your potential callers.

Allow List : Only specific call origination numbers (Calling Number) will be allowed to terminate. Specific numbers or even STD/Mobile codes can be defined in white list. E.g. Customer can define only calls from Delhi should terminate at the Delhi call center.

Dis-Allow List : Specific call origination numbers (Calling Number) will be blocked. Specific numbers or even STD/Mobile codes can be defined in black list. E.g. Customer can define all calls from Delhi should be blocked.

Number Specific Exception List : Each customer can define up to 50 individual numbers either is Allow/ Disallow list per iTollFree number.

Key Benefits of having iTollFree Service

• It removes all barriers to customers contacting you as iTollFree provides intelligent calling options to customers.
• Increases profile of new and small businesses and helps develop customer loyalty.
• No need to change your number as this number sits on top of your existing numbers.
• Keep this number for the life of your business as it can be moved between fixed line and mobile phone.
• Increased call center performance and maximized call completion rates through flexible routing options Staff optimization and increased productivity by ensuring that calls are being handled efficiently through time based routing.
• Provide local language flavor through geography based routing of your customer calls.

Some of the other important benefits you receive when you choose SMS Mantra’s iTollFree Service

• Full geographic coverage. Receive calls from across India and from any service provider.
• Efficient use of phone lines. Mix inbound and outbound calls on the same dedicated access line.
• Reliability. You can count on SMS Mantra’s state-of-the-art digital network and our service guarantees to provide exceptional service and quick, easy rerouting in emergencies.
• Seamless network. Seamless local-to-national-to-local network communications eliminates geographic barriers to conducting business.
• Simplified pricing. Innovative & simple pricing structure allows you to maintain your focus on solutions, without worrying about the expenses.
• Cost savings. Our pricing strategy for our integrated services can reduce your overall communications costs.
• One-stop shopping. Let SMS Mantra Business Solutions provide you a complete telecommunications solution which would include designing, installation, maintenance, and networking management.